Telemarketer Registration

Welcome to the Texas "No Call Lists"

Online Residential & Business Registration
Para español, marque aquí.
If you are renewing your existing registration, click here.
 
National Do Not Call Registry Opens: Consumers in Texas can now register for the National Do Not Call List by visiting www.donotcall.gov or by calling toll-free at 1-888-382-1222 (TTY 1-866-290-4236).
 

INTRODUCTION

Texas "No Call Lists"

Texans may register a telephone number with either of the Public Utility Commission-sponsored "No Call Lists" (Statewide "Do Not Call" List or "Electric No Call" List). By placing your name, address, and telephone number on a list, you identify yourself as someone who does not want to receive telemarketing calls, thus limiting telephone solicitations, including text, graphic, and image messages, from all telemarketers operating in Texas. Since Oct 1st 2004, consumers have been able to register for the lists free via this Web site. You will still be charged if you register via the Automated 1-866-896-6225 phone line or if you mail your application form.

Statewide "Do Not Call" List

The Statewide "Do Not Call" List is for registering any residential or wireless phone number and applies to any Texas telephone marketer, including Retail Electric Providers (REP) and telemarketers calling on their behalf. Business telephone numbers are NOT eligible for this list. There is a registration charge of $2.25 for each phone number included on this list unless you register online.

"Electric No Call" List

The "Electric No Call" List is for registering any business phone number and applies to Retail Electric Providers (REP) and telemarketers calling on their behalf. Residential or wireless telephone numbers are NOT eligible for this list but receive protection from REPs or electric calls under the Statewide "Do Not Call" List. There is a registration charge of $2.55 for each phone number included on this list unless you register online.

WHEN WILL THESE CALLS STOP?

The date of your registration determines the date by which all telemarketing to your number must stop:
 
Date registered Calls stop by
Jan 1 - Mar 31 June 1
Apr 1 - June 30 Sept 1
Jul 1 - Sept 30 Dec 1
Oct 1 - Dec 31 Mar 1

ARE THERE EXCEPTIONS TO THE RULES FOR TELEMARKETERS?

Yes. Telemarketers may contact customers:

  • with whom they have an established business relationship;
  • if the customer requests contact;
  • to collect a debt; or
  • if the telemarketer is a state licensee (for example – insurance or real estate agent, etc.) and:
    1. the call is not made by an automated device;
    2. the solicited transaction is not completed without a face-to-face presentation to complete a sales transaction and make payment;
    3. the consumer has not previously told the licensee that the consumer does not wish to be called.
Telemarketers with questions regarding their compliance obligations should consult with legal counsel.


HOW DO I SIGN UP?

  • At www.TexasNoCall.com - Use the Internet for an easy, automated method that provides instant registration. The site is available 24 hours a day, 7 days a week, 365 days a year. To register by mail, use the printable registration form.
  • Request a registration form by calling 1-866-TXNOCAL(L) (1-866-896-6225).
  • Write: TEXAS NO CALL, P.O. Box 313, E. Walpole, MA 02032.

Telephone registrations must be paid by credit card. Mailed applications may be paid by credit card or by check made payable to Texas No Call.

Companies that conduct telemarketing activities should call 1-866-896-6225, or read the Telemarketing FAQ for compliance information and additional details regarding Texas’ “No Call List.”


ASSISTANCE
Web site / Registration Issues: Call: 1-888-309-0600
Email: customerservice@texasnocall.com
To File a Complaint: Online: http://www.puc.state.tx.us/consumer/complaint/NoCallForm.aspx
Write: PUC – Customer Protection Division, P.O. Box 13326, Austin, TX 78711-3326
Call: 1-888-782-8477 (TTY 1-800-735-2988)
Email: customer@puc.state.tx.us